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I am frustrated client of Hollard. I submitted a funeral claim on the 19th March 2018 and today is the 4th April and i still have not been paid nor received a response regarding my claim. I have called the call centre several times, i was promised that they would get back to me but up to now i have not received a response. I have lost my son and want to grieve properly but the treatment i am receiving from Hollard is unbearable as I am in a financial mess since i had to borrow money for the funeral. My claim has been under assesment for a long time now and it is not fair. I will take this matter with the ombudsman if this is not resolved by friday. I have kept my end of the bargain by paying my monthly premiums on time each and every month but why should i suffer like this when its time for Hollard to deliver on their promise. Remember i am not God and dont determine how my loved one passes from this earth but Hollard treats me like its all my fault how my loved one passed.

Hollard promised to be in touch since my last review but have not done so , now i see that they are a bunch of ******. They are withholding my claim for no reason that is why they dont have the guts to call me or contact me in any way to resolve this.