********* and ********

In March I made a reversal on my policy I called them to ask them to take the money and not wait the next month to double up on my debit order and the agent on the call reminded me my policy is 5 years claim-free I'll be getting cashback in August now it's September I call them they say I have a new policy I opened in March, *********, I didn't open a new policy no documentation was sent for the new policy Gosh