Credit Life Claim Run Around !!!!!!

Having been getting the run around with a credit life claim since 8 November 2021. Being sent from one consultant to the other to get feedback on progress, Registered an online complaint with them on 2 December. No telephonic follow up from them only and email from Gugulethu Mbele on 8 December stating "Please be informed, the Permanent Disability claim benefit pay out was processed and released on the 07th December 2021.Please see screen shot below." But there was no attachment to email. I rep**** to email saying no attachment and called call centre who email her directly to say there is not attachment. It is now 14 December and yet not payment of any further feedback regarding payment. What kind of a **** is Hollard running here? Had an employee of Standard bank who also said his mother had a huge struggle to get her claim paid out. Perhaps Standard bank should find another insurer to do there credit life insurance. Ask ABSA for a referral as their claims are paid out with in 2 days.