**** service

Trying to determine why my 81 year old mom is being debited for by Hollard, phoned and was told my mom is the one to deal with the account, which I understand. But she is hard of hearing and does not do well on the phone.<br> Today tried again, spoke to Rachel Mostert ***) and she explained all and asked my mom to call her to give verbal consent.<br> I called my mom to explain the process, she has now tried 7 times to reach Hollard or Rachel, no luck.<br> I tried to call myself, but again no luck, seems there is nobody at Hollard currently.<br> Eventually out of desperation I called the main number *** (a guess), on hold again, then spoke to somebody who transferred me again. Eventually got to somebody useful and she made contact with my mom and has verified the consent.<br> Why give out phone numbers that do not work and why do i always have to talk to a call center agent, no supervisors are aver available.<br> Sorry service sucks.