Cover CXD without reasonable explanation

I am logging this complaint on behalf of my mother Mrs Mary Ngubane for her Pep funeral policy which is underwritten by Hollard (***).She received an sms informing her that her policy is now cancelled as she has reached her max age.She has had this policy for more than 5 years and would to state the fact that when she took the policy Hollard or Pep knew that she was going to reach this age and was not informed that once that age comes she will no longer be covered.Under this policy she has covered my father as well Mr C Ngubane whom is also now affected by this matter. This is unfair and prejudicing my family as they have paid premiums without claiming and with hope that they will claim one day should they face death.This is not a new policy where client is signing up but its an existing client that you have had for more than 5 years.I demand that someone calls and explain when this condition was introduced and what will happen to all the premiums paid for all these years without submitting any claims. Kindly contact me on ***or the policy holder on ***