CONTINUOUS POOR SERVICE FROM HOLLARD

Good Day ,

I would like to lodge a complaint with Hollard and their unsatisfactory service. My policy inception date is 25 June 2015 and since then I have not missed a payment. There was a time when my policy lapsed even when you were deducting money from my account. I had to send my bank statement to prove that my policy is activer and have been deducting premiums. So now my main concern is that I lost my father in January and I struggled to get my claimed money. My wife had to phone every single day to follow up even when we had submitted the relevant documents. My claim was then paid out after 4 days , after the burial. What is the use of having a policy that cannot assist in the time in need? I lost my Wife on the 22nd June. We sent relevant documents on the 23rd June and only received On Monday 5th July after I sent an email to your complaints department.

NOW i lost my Mother-in-law on the 05th , I sent relevant documents on Monday 12 July and up until today i haven't received any payment , 10 days later payment is not done and no communication from Hollard.

I have not missed a payment , I get all the correspondence of premium increases but when it's time to pay out my claims I struggle with Hollard. 11 days later , I buried my wife without assistance from Hollard yet on the 25th you went and debited my account.