MN
Maxson N

1 reviews | Active since Sept 2018

05 Aug 2021, 14:21

Continued pathetic service from Hollard

2 days later after my complaint on hellopeter following my funeral policy claim i received a response that my document's were received after being told for 6 days that no documents were received. I was also told that my issue will be resolved in 48 hrs and 48 hrs later no communication has been received feom hollard no claim settled.

This is the kind of service given to a client who has been with hollard for 8 years. I am extremely disappointed and i advise people to look at alternatives if ever they were considering a policy with hollard.

0
Replies (2)
Hollard Life
Hollard Life's reply05 Aug 2021, 15:31
Official
Hello Maxson

We are saddened to hear about the loss of your loved one. Please accept our condolences.

We apologize that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.

Our complaints  team is busy looking into your claim and what went wrong. We will engage with you within five working days. 

Kind regards,
Escalated complaints team

MN
Maxson N's update05 Aug 2021, 15:35
Reviewer Update
You tirn around time is promised to be 48 hours and you are telling me to wait anothe 5 days on top of the 9 days that i have waited? What pethetic service is this????