CONSULTANTS MAKING UNNECESSARY STUPID MISTAKES

I was very relieved in March 2015 when I took a funeral insurance for both my parents and I was even more relieved when a consultant told me that Hollard doesn't have a waiting period anymore. I was looking forward for them to deduct my first premium in April, but that didn't happen and I called them to inquire. The second guy that I spoke to helped me but he never suggested that I must backdate it as the first premium in April didn't was never debited. The unfortunate part was that my father passed away on 10/11/2015, and when I went to Soshanguve crossing, they couldn't help me as their system is forever offline and a lady by the name of Kelly promised to refer my query to consultants in Joburg and to date I never received that call. I then called the claims department and explained my situation to Leslie Bosman and he suggested that I must fax through my late father's death certificate so that they can make follow ups regarding my call with the first consultant in March but he said to me that I must wait for 15 days so that they can be able to trace that call. I'm seriously very disappointed with HOLLARD and all I'm asking for is for them to pay me as it was not my fault.