*********** consultants

The experience i just had its really not nice. one thing i don’t like is being **** to.

So i was owing one months premium on my policy which i called the call centre to make a payment arrangement, i was told by a consultant to make two payment including the premium for current month as my debit order was suspended at the bank which i did but surprisingly a debit order went off after i made the manual payment which really inconvenienced me.

i called them again asking for refund which they confirm that it will be paid back within 14 working days . i waited and noticed that nothing was happening , called again and i was informed that the payment has been allocated for the new month, will be considered as a an advanced payment on the policy. I mean, i never said i want to pay in advance, why are they being so greedy when it comes to collecting premiums. now i’m being denied refund which i was basically told that it was gonna be paid back.

this is not my fault , i was informed incorrectly by the consultant that are working for them. i hate the fact that they gave me hope that they will reverse it knowing very well that as the month goes they will say the payment has been now allocated for April which i’m supposed to pay on the 25th of April. i honestly have no problem paying the premium but only on the agreed date.

Now i have to go to the bank and reverse it and messed up my credit record cause of pathetic service received from this company.

just that it already late to cancel the policy and i have already passed the waiting period, but i’m certainly not a happy customer i’m just keeping the policy only because i have covered my parents and they’re old which i’m praying to God that they do honour the claim.