ST
Siya T.

1 reviews | Active since Apr 2022

15 Aug 2022, 17:01

Consultant app**** and billed me when I only wanted to know if I'm acceptable

A consultant convinced me about the HL insurance at PicknPay Nkomo Village today, initially told me that she only needs my details to see if I qualify for it, to which I accepted and that I'll think about it in the near future as I currently couldn't due to the payment options being limited in my case. I trusted her because she showed me some evidence of authenticity and she was recording the consultation.

Little did I know that she stopped recording at the critical moment of my doubting and was actually applying me into the insurance and I had to pay for the policy the moment I had to pay at the till because "it was already activated". I did, yes because I was on borrowed time in the store, but I want to cancel as I did not want to apply for it today and I want a refund whilst it's still day one of my 31 day cooling off period.

0
Replies (2)
Hollard Life
Hollard Life's reply16 Aug 2022, 08:46
Official
Hello Siya,

We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint. 

To assist you with your complaint, we need more details to look into the matter further. 

Please provide us with either your identity number, or policy number so we can assist. 

Kind Regards, 
Escalated Complaints Team 
Hollard Life
Hollard Life's reply31 Aug 2022, 12:28
Official
Hello Siya,

Thank you for being patient and giving us the opportunity to resolve your complaint. Our customer resolution team informed us that your matter has been resolved. 

The refund payment  was processed yesterday .

Contact us for any future concerns or compliments.

Kind regards,
Escalated Complaints Team