HN
Hekkie N
1 reviews | Active since Aug 2016
13 Mar 2019, 12:27
Confused - do I have a Hollards funeral plan or not?
Edgards funeral plan underwritten by Hollards . Upon phoning Hollards requesting a new policy schedule I was told by Rachal Vzbmeri (could not hear clearly) that I do not have a Hollards funeral plan and that my Id does not exist on their system. I was sitting with the policy schedule from Hollards infront of me! I quoted the policy number but she was adamant that she could not help me and that I should contact Edgards. Upon calling Edgars they confirmed that the Hollards funeral plan does exist and advised me to phone Hollards to update my id number on their system. Where to go now?
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Replies (4)0
Replies (4)
Hollard Life's replyOfficial
13 Mar 2019, 13:47Hello Hekkie Naude
Thank you for contacting us.
I am sorry the agent could not assist you with your policy schedule.
Our team will be in contact with you regarding your policy.
Kind Regards
Lynne Lawrence
***
Thank you for contacting us.
I am sorry the agent could not assist you with your policy schedule.
Our team will be in contact with you regarding your policy.
Kind Regards
Lynne Lawrence
***
Hollard Life's reply13 Mar 2019, 13:47
Official
Hello Hekkie Naude
Thank you for contacting us.
I am sorry the agent could not assist you with your policy schedule.
Our team will be in contact with you regarding your policy.
Kind Regards
Lynne Lawrence
***
Thank you for contacting us.
I am sorry the agent could not assist you with your policy schedule.
Our team will be in contact with you regarding your policy.
Kind Regards
Lynne Lawrence
***
HN
Hekkie N's updateReviewer Update
15 Mar 2019, 11:13business has responded on the media yes, but I have had no feedback from them at all.
I contacted Edgars and was told should I have a claim, I should contact Hollards. However, Hollards informed me that on my id number they could not trace any Funeral plan at all? Where do I go from here? Edgars sold the funeral plan to me, however they are passing the buck. Although I have an official Policy schedule from Hollards in my hands, I am told by Hollards, that this funeral plan does not exist on their system. Disappointed in Hollards that I have not had feedback on this Helo Peter complaint.
HN
Hekkie N's update15 Mar 2019, 11:13
Reviewer Update
business has responded on the media yes, but I have had no feedback from them at all.
I contacted Edgars and was told should I have a claim, I should contact Hollards. However, Hollards informed me that on my id number they could not trace any Funeral plan at all? Where do I go from here? Edgars sold the funeral plan to me, however they are passing the buck. Although I have an official Policy schedule from Hollards in my hands, I am told by Hollards, that this funeral plan does not exist on their system. Disappointed in Hollards that I have not had feedback on this Helo Peter complaint.
HN
Hekkie N's updateReviewer Update
18 Mar 2019, 07:12No personal feedback yet!
HN
Hekkie N's update18 Mar 2019, 07:12
Reviewer Update
No personal feedback yet!
HN
Hekkie N's updateReviewer Update
31 Mar 2019, 07:43I have had no assistance in this matter what so ever. Hollards needs to give me the information I require.
HN
Hekkie N's update31 Mar 2019, 07:43
Reviewer Update
I have had no assistance in this matter what so ever. Hollards needs to give me the information I require.