Concerned

I visited an Ackermans store early last year and I was approached by a guy dressed in black and white and he asked if I had an account, when I said yes he went on to sell me a Hollard funeral policy. It sounded reasonable I then gave him my details and all.

He said I will get my policy documents so that i can add my family under that cover. A year later I am still waiting for the policy documents but my money is being deducted every time I pay my Ackermans account. I have sent countless mails as well as try calling their number to no avail.