Concern

I have submitted my late mom's documents I am not quite sure why do they have to tell everyday to send such bits and bits of documents. Can't they look on the application form and docs submitted and tell you one time what is outstanding. Some days I will have to phone Hollard then only I will be told such document is missing. It's very painful to do such a thing to people. Its'like they are delaying the process. You send this today then tomorrow you will do a follow up then you will be told this is still outstanding.