F
Fedile
1 reviews | Active since Nov 2024
03 Dec 2025, 11:34
Concelletion this policy
It's being long email an cancelled this policy reference number it's ***CIC
Helpful (0)
Replies (3)0
Replies (3)F
Fedile's updateReviewer Update
28 Nov 2025, 20:15Thanks to hear that
F
Fedile's update28 Nov 2025, 20:15
Reviewer Update
Thanks to hear that
Hollard Life's replyOfficial
03 Dec 2025, 11:41Hello Fedile.
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
We are busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Social Resolutions Team
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
We are busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Social Resolutions Team
Hollard Life's reply03 Dec 2025, 11:41
Official
Hello Fedile.
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
We are busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Social Resolutions Team
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
We are busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Social Resolutions Team
Hollard Life's replyOfficial
03 Dec 2025, 12:58Hello Fedile.
Kindly note that we attempted to reach out to you regarding your request to cancel your policy, but unfortunately, there was no response. We understand that you wish to proceed with the cancellation.
Please be advised that you currently hold an active policy ***, which is due to mature on 01 February 2026.
Upon reviewing your claim history, we noted that you processed a partial surrender in May 2024. In terms of the Long-term Insurance Act, Section 54, only one transaction (partial or full surrender) may be processed within the first five years of the policy. After the fifth year, withdrawals may be made at any time.
Therefore, the surrender value may not be accessible at this stage. While we cannot cancel the policy, we can assist by stopping the premium deductions until the policy matures.
To proceed, you are required to submit a signed letter requesting that your policy be placed on “Paid-Up” status. Once we receive this letter, we will stop the deductions, and you will be able to claim upon maturity in February 2026.
Please send the letter to: *** /
***
Should you have any questions please do not hesitate to contact us.
Kind regards.
Hollard.
Kindly note that we attempted to reach out to you regarding your request to cancel your policy, but unfortunately, there was no response. We understand that you wish to proceed with the cancellation.
Please be advised that you currently hold an active policy ***, which is due to mature on 01 February 2026.
Upon reviewing your claim history, we noted that you processed a partial surrender in May 2024. In terms of the Long-term Insurance Act, Section 54, only one transaction (partial or full surrender) may be processed within the first five years of the policy. After the fifth year, withdrawals may be made at any time.
Therefore, the surrender value may not be accessible at this stage. While we cannot cancel the policy, we can assist by stopping the premium deductions until the policy matures.
To proceed, you are required to submit a signed letter requesting that your policy be placed on “Paid-Up” status. Once we receive this letter, we will stop the deductions, and you will be able to claim upon maturity in February 2026.
Please send the letter to: *** /
***
Should you have any questions please do not hesitate to contact us.
Kind regards.
Hollard.
Hollard Life's reply03 Dec 2025, 12:58
Official
Hello Fedile.
Kindly note that we attempted to reach out to you regarding your request to cancel your policy, but unfortunately, there was no response. We understand that you wish to proceed with the cancellation.
Please be advised that you currently hold an active policy ***, which is due to mature on 01 February 2026.
Upon reviewing your claim history, we noted that you processed a partial surrender in May 2024. In terms of the Long-term Insurance Act, Section 54, only one transaction (partial or full surrender) may be processed within the first five years of the policy. After the fifth year, withdrawals may be made at any time.
Therefore, the surrender value may not be accessible at this stage. While we cannot cancel the policy, we can assist by stopping the premium deductions until the policy matures.
To proceed, you are required to submit a signed letter requesting that your policy be placed on “Paid-Up” status. Once we receive this letter, we will stop the deductions, and you will be able to claim upon maturity in February 2026.
Please send the letter to: *** /
***
Should you have any questions please do not hesitate to contact us.
Kind regards.
Hollard.
Kindly note that we attempted to reach out to you regarding your request to cancel your policy, but unfortunately, there was no response. We understand that you wish to proceed with the cancellation.
Please be advised that you currently hold an active policy ***, which is due to mature on 01 February 2026.
Upon reviewing your claim history, we noted that you processed a partial surrender in May 2024. In terms of the Long-term Insurance Act, Section 54, only one transaction (partial or full surrender) may be processed within the first five years of the policy. After the fifth year, withdrawals may be made at any time.
Therefore, the surrender value may not be accessible at this stage. While we cannot cancel the policy, we can assist by stopping the premium deductions until the policy matures.
To proceed, you are required to submit a signed letter requesting that your policy be placed on “Paid-Up” status. Once we receive this letter, we will stop the deductions, and you will be able to claim upon maturity in February 2026.
Please send the letter to: *** /
***
Should you have any questions please do not hesitate to contact us.
Kind regards.
Hollard.