complaint to Hollard insurance for funeral policy

hello peter, I am asking your help with hollard where my husband took out a funeral policy. He died 2 weeks ago and I struggled for 4 days to get the right number to contact them. After I eventually filled in the claim forms I got a email confirming they received the forms and would contact me in 2 working days. After no answer after 3 working days, I emailed ttheir complaints department and an automated email said they would contact me within 5 working days. I am terribly stressed and worried. The memorial service has been held and I have no money to pay for it. Today has been a little less than 2 weeks since my husband"s passing. Please help if you can....