COMPLAINT!!! MAD AS HELL

HI, I AM VERY MUCH ANGERY AND DISAPPOINTED AT HOLLARD INSURANCE, I WENT TO TRADE IN MY CAR ON 02/09/2023 FOR A NEW CAR AT KIA, THAT WHEN I FOUND OUT THAT HOLLARD LOADED A CLAIM TO THE VALUE OF R18000 ON ME/MY CAR OF WHICH WHEN I ASKED THEM TO FIX MY CAR THEY NEVER GOT BACK TO ME AT ALL, I ENDED UP PAYING CASH FOR MY CAR.

TELL ME EXACTLY HOW IS THIS POSSIBLE? ALL ALONE I NEVER NEW THIS CLAIM WENT THROUGH, BUT WHOSE CAR WAS FIXED ON MY POLICY THAT I WAS PAYING INSURANCE PREMIUM FOR ALL ALONG? I NEED ANSWERS TODAY, I NEVER HAD MEANS TO REACH OUT ALL ALONE FROM THE 2ND OF SEPT.