Complaint : *********** to fix their own mistake!

<p>I have a life policy through Altrisk at Hollard Insurance. On 31/05/16 I was notified via ABSA that my dt order to my Hollard policy were deducted twice. After investigation I established that Hollard again deducted the May'16 premium while it was electronically paid on 09/05/16 already. I phoned their "Client Contact Centre Number" and was put through more than 10 times before I got assisted!!! I was told to forward proof of the double deduction and the proof of my payment to '***' which I did on 31/05/16 as well. This morning when I followed up on when I can expect my refund, I was put through 10x again only to hold on for 15 min!! This is the worst service I ever experienced from a company. I myself work for 1 of SA's biggest insurance companies so I know the trade. Hollard is quick to send an sms threatening you that they are going to cancel your policy if you skipp a payment BUT now that the situation is the opposite, they don't come to the party? Can someone thus please contact me to solve my problem on my refund request ...</p>