complaint

After the passing of my father, On the 19 May 2020 I logged a claim on my funeral benefit cover from Hollard, a half pay-out was made not the full amount my father was covered for,I went to Mtata branch to enquire and I was told that the benefit cover clearly shows the full amount on the branch which I did not receive, communication was done with the head office(Claims) and I was informed that the cover was down-graded without my knowledge, to my surprise the monthly premium was not down-graded, was still paying the same premium, I am in utmost disappointment by this incident at the worst/lowest time in my life. Even today Hollard did not pay my full cover.