Complaint

I have had policies with the company one of which, due to financial constraint, i have been trying to surrender. I was made to fill in the forms, told of the amount to expect waited first for a week, called then told to wait atleast 5 more working days. 8 days later I am told, i cannot access my money due to some section that was not mentioned for a full 2 weeks. I dont know what wahala is that but i just want all the money that i have ever paid with them and we cease all relation