SB
Siyabulela B
1 reviews | Active since Mar 2021
09 Jan 2025, 10:45
Complaining about services
I started the process of claiming funeral cover for my sone on the 31st December till today I don't even have reference number for this claim. They keep on asking for different documents, I provide them but still no feedback.
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Replies (2)0
Replies (2)
Hollard Life's replyOfficial
09 Jan 2025, 15:30Hello Siyabulela B
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
We are busy looking into your claim and what went wrong. We will engage with you within five working days.
Kind regards,
Social Resolutions Team
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
We are busy looking into your claim and what went wrong. We will engage with you within five working days.
Kind regards,
Social Resolutions Team
Hollard Life's reply09 Jan 2025, 15:30
Official
Hello Siyabulela B
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
We are busy looking into your claim and what went wrong. We will engage with you within five working days.
Kind regards,
Social Resolutions Team
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
We are busy looking into your claim and what went wrong. We will engage with you within five working days.
Kind regards,
Social Resolutions Team
Hollard Life's replyOfficial
22 Jan 2025, 17:41Hello Siyabulela B
Thank you for being patient and giving us the opportunity to resolve your complaint. Your matter has been resolved. Your claim has been paid.
Please do not hesitate to contact us, for any future concerns or compliments.
Kind regards,
Social Resolutions Team
Thank you for being patient and giving us the opportunity to resolve your complaint. Your matter has been resolved. Your claim has been paid.
Please do not hesitate to contact us, for any future concerns or compliments.
Kind regards,
Social Resolutions Team
Hollard Life's reply22 Jan 2025, 17:41
Official
Hello Siyabulela B
Thank you for being patient and giving us the opportunity to resolve your complaint. Your matter has been resolved. Your claim has been paid.
Please do not hesitate to contact us, for any future concerns or compliments.
Kind regards,
Social Resolutions Team
Thank you for being patient and giving us the opportunity to resolve your complaint. Your matter has been resolved. Your claim has been paid.
Please do not hesitate to contact us, for any future concerns or compliments.
Kind regards,
Social Resolutions Team