OM
Ogalaletseng M
1 reviews | Active since Aug 2024
30 Aug 2024, 17:07
Complain on policy number EDC***
I joined Hollard funeral policy for more than 5 years under IUA. I didn't receive any contact. On the 2nd of August I claimed for a funeral of my husband uncle. I was told that my claim is under review and one the 14 of August I receive an email stating that my claim has been rejected according to them the policy is add on parents only not extended family. They have been receiving my payments. On the 13 of August I have received an email that they refunded me for my uncle but I didn't received any refund please assist
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Replies (2)
Hollard Life's replyOfficial
30 Aug 2024, 17:41Hello Ogalaletseng M
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our partner retail policy administrator IUA team is busy looking into your claim and what went wrong. We will engage with you within five working days.
Kind regards,
Social Resolutions Team
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our partner retail policy administrator IUA team is busy looking into your claim and what went wrong. We will engage with you within five working days.
Kind regards,
Social Resolutions Team
Hollard Life's reply30 Aug 2024, 17:41
Official
Hello Ogalaletseng M
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our partner retail policy administrator IUA team is busy looking into your claim and what went wrong. We will engage with you within five working days.
Kind regards,
Social Resolutions Team
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our partner retail policy administrator IUA team is busy looking into your claim and what went wrong. We will engage with you within five working days.
Kind regards,
Social Resolutions Team
Hollard Life's replyOfficial
14 Nov 2024, 12:49Hello Ogalaletseng M
Thank you for being patient and giving us the opportunity to resolve your complaint. Your matter has been resolved.
Please do not hesitate to contact us, for any future concerns or compliments.
Kind regards,
Social Resolutions Team
Thank you for being patient and giving us the opportunity to resolve your complaint. Your matter has been resolved.
Please do not hesitate to contact us, for any future concerns or compliments.
Kind regards,
Social Resolutions Team
Hollard Life's reply14 Nov 2024, 12:49
Official
Hello Ogalaletseng M
Thank you for being patient and giving us the opportunity to resolve your complaint. Your matter has been resolved.
Please do not hesitate to contact us, for any future concerns or compliments.
Kind regards,
Social Resolutions Team
Thank you for being patient and giving us the opportunity to resolve your complaint. Your matter has been resolved.
Please do not hesitate to contact us, for any future concerns or compliments.
Kind regards,
Social Resolutions Team