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Thokozani R

1 reviews | Active since Jul 2023

21 Jul 2023, 08:46

Client information used without their knowledge which is against the POPI ACT .

HOLLARD LIFE ASSURANCE I'm really disappointed in their representatives . They approached me and tired to convince to get a quote so I can see how much will my monthly fee be , I allowed them but didn't approve them to start deducting . the worse part they opened more than 2 insurance policies under my name.

It happened a couple years ago , just found out this year that they used my information an opened it without me knowledge it now I'm blacklisted . I called them middle JUNE concerning my case they said they will clear my name within 14 working days still they haven't done and we already in middle of July. I wouldn't advice anyone to talk to any of their advices or even take HOLLARD INSURANCE.

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Replies (1)
Hollard Life
Hollard Life's reply21 Jul 2023, 09:20
Official
Hello Thokozoni,
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint. 

Our  customer resolution  team is busy looking into your complaint and will be providing you with feedback within five working days. 

Kind Regards, 

Escalated Complaints Team