TR
Thokozani R
1 reviews | Active since Jul 2023
21 Jul 2023, 08:46
Client information used without their knowledge which is against the POPI ACT .
HOLLARD LIFE ASSURANCE I'm really disappointed in their representatives . They approached me and tired to convince to get a quote so I can see how much will my monthly fee be , I allowed them but didn't approve them to start deducting . the worse part they opened more than 2 insurance policies under my name.
It happened a couple years ago , just found out this year that they used my information an opened it without me knowledge it now I'm blacklisted . I called them middle JUNE concerning my case they said they will clear my name within 14 working days still they haven't done and we already in middle of July. I wouldn't advice anyone to talk to any of their advices or even take HOLLARD INSURANCE.
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Replies (1)Hollard Life's replyOfficial
21 Jul 2023, 09:20Hello Thokozoni,
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolution team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Escalated Complaints Team
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolution team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Escalated Complaints Team
Hollard Life's reply21 Jul 2023, 09:20
Official
Hello Thokozoni,
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolution team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Escalated Complaints Team
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolution team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Escalated Complaints Team
