CLARITY ON Policy NR: ***

Greetings and I hope you mail finds you well. I have policies with this company for very long time. One of them is where I have ensure my mom and my step dad with Policy number:***. My mom has passed on, on 01 December 2023 and the burial was in 09 December 2023. Seeing that the payout amount was short with the monthly premium, I called after the funeral to enquire why is that. The lady that assisted me in that day, she told me that the premium was deducted from the payout however on the 15th December a premium was deducted again from my bank account for December. I hereby request that I be refunded one premium.

2. The very same lady that assisted me, when I made her aware that my mom has passed on and my step dad is still on the policy, she told me that because my day is younger than 75years, the premium is now going to be R179, meaning I am going to pay R 45.00 extra on this policy. Can someone please explain for me as to why now the premium is changing just because the spouse of the deceased is the one left on the policy. The only thing that I was happy about, she told me that there is not going to be a waiting period, however the payout is still going to be the same. I just want to get a clear understanding as to why the premium increase this much while this policy is not new, it is just a continuation and I am and I has been the one paying this policy ever since