WK
WILFRED K
1 reviews | Active since Jul 2022
04 Jul 2022, 07:41
Claiming
I made a claim for WE Khanyile on the 3 June 2022 and I haven't received any response for my payment until now and I don't understand why because I never missed anything depit orders I always pay on. Ever since my brother passed on I'm the only one who contact them, it pains me because they failed me. I've been speaking to different people that promising me that I will receive the payment on the next day but till today no money. I would like to get help immediately because I feel so betrayed by a big company for no reason. Thank you
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Hollard Life's replyOfficial
04 Jul 2022, 07:53Hello Wilfred
We are saddened to hear about the loss of your brother. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our customer resolutions team is busy looking into your claim and what went wrong. We will engage with you within five working days.
Kind regards,
Escalated Complaints Team
Hollard Life's reply04 Jul 2022, 07:53
Official
Hello Wilfred
We are saddened to hear about the loss of your brother. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our customer resolutions team is busy looking into your claim and what went wrong. We will engage with you within five working days.
Kind regards,
Escalated Complaints Team