Claim unsuccessful

In June of this year, my mother in laws nephew was ******ed and she had submitted a claim. She continued checking on her claim until last week when she got the feedback that her claim was unsuccessful and I had advised her to appeal the matter as the reason for declining her claim was not true, they mentioned using *****ulent documents which is a lie. The appeal feedback came back still unsuccessful hence deciding to write this review because she had to bury the deceased with debts and needs to pay those off. Such decisions are such an inconvenience to families as they had trusted the policy to carry the burden for them. I am also deeply disappointed at how Hollard decided to not let my mother in law know about the decision but she had to call to be told that the decision was taken that she will not be paid.