ML
Motheo L
1 reviews | Active since Aug 2015
15 Jan 2021, 11:53
Claim submitted 3 days ago and no communication
Hau Hollard
Policy no: ***0 Claim submitted 3 days ago, didn't receive any sms, call, email, flowers, reference number just pour dead silence.
What an appalling horrifying customer service, what must happen now???
Helpful (0)
Replies (3)0
Replies (3)
Hollard Life's replyOfficial
15 Jan 2021, 15:56 Hello Motheo
We are sorry that your claims experience has led you to contact us with a complaint.
Our Customer Resolution Department will look into this matter and get back to you as soon as possible.
Regards
Hollard Group Complaints
Hollard Life's reply15 Jan 2021, 15:56
Official
Hello Motheo
We are sorry that your claims experience has led you to contact us with a complaint.
Our Customer Resolution Department will look into this matter and get back to you as soon as possible.
Regards
Hollard Group Complaints
ML
Motheo L's updateReviewer Update
20 Jan 2021, 09:01Today is the 8th day since the submission of a death claim and still waiting.
You Hollard must be the worst company with an appalling horrifying customer service EVER.
WHAT MUST HAPPEN NOW!!!!!!
You Hollard must be the worst company with an appalling horrifying customer service EVER.
WHAT MUST HAPPEN NOW!!!!!!
ML
Motheo L's update20 Jan 2021, 09:01
Reviewer Update
Today is the 8th day since the submission of a death claim and still waiting.
You Hollard must be the worst company with an appalling horrifying customer service EVER.
WHAT MUST HAPPEN NOW!!!!!!
You Hollard must be the worst company with an appalling horrifying customer service EVER.
WHAT MUST HAPPEN NOW!!!!!!
ML
Motheo L's updateReviewer Update
27 Jan 2021, 13:2012 Days later since complain was posted and still no resolution from Hollard.
Our claim has not been finalized and paid out even though all documents have been submitted.
WHAT MUST WE DO NOW TO GET CUSTOMER SERVICE.????
Our claim has not been finalized and paid out even though all documents have been submitted.
WHAT MUST WE DO NOW TO GET CUSTOMER SERVICE.????
ML
Motheo L's update27 Jan 2021, 13:20
Reviewer Update
12 Days later since complain was posted and still no resolution from Hollard.
Our claim has not been finalized and paid out even though all documents have been submitted.
WHAT MUST WE DO NOW TO GET CUSTOMER SERVICE.????
Our claim has not been finalized and paid out even though all documents have been submitted.
WHAT MUST WE DO NOW TO GET CUSTOMER SERVICE.????