1 reviews | Active since Nov 2016
claim submitted 03/11/2016 still not paid
<p>Nokuzola soyaya my mother sent me again as she submitted the original death on the 16/01/2017, when she called the call centre on the 18/01/17, she was told they didn't receive anything. She submitted it at Umtata branch and sent another copy to Beirenice via email. . Can you please help finalize this claim as I'm not sure what the delay is. It's really draining calling your call centre... </p>
Hello Zenande
Thank you for taking the time to notify us of your mums claims experience. We are sorry for the lengthy time taken to process the claim as we were required to verify details of the claim.
We're happy to confirm that the claim has been settled and wish you and your family well during this difficult time.
Regards
Waheeda Namlall
Hollard Complaints Management
Hello Zenande
Thank you for taking the time to notify us of your mums claims experience. We are sorry for the lengthy time taken to process the claim as we were required to verify details of the claim.
We're happy to confirm that the claim has been settled and wish you and your family well during this difficult time.
Regards
Waheeda Namlall
Hollard Complaints Management