claim submitted 03/11/2016 still not paid

<p><span style="color: #666666; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; line-height: 20px; background-color: #ffffff;">Good day, I've been sent by my mother Nokuzola Soyaya again, as she logged a claim on the 03/11/2016, up until today she hasn't receive the money she claimed. The only time she will receive a call is when we complains about the horrible service she received from Hollard ever since November. Now we going to 2017 and not a single person who is working on this claim bothers to communicate with the client, but only when she complaints.. Hollard has given my mom the worse service ever. Everytime when she was joining a member to this company she was always assisted with urgency and without any delay and no challenges. Now she claimed more than two months and she is treated just like a number. Satisfy your clients and put them first as you always promise on your adverts. When can she expect her money. </span></p>