Claim still outstanding after 5 days

I logged a claim for my father's funeral on Monday, 11 May 2020.Within five minutes after sending all the supporting documents, I received a call from Hollard confirming that everything was in order. The funeral was held on the 14th May 2020 and I have still not received money to bury my father. I've been making follow up calls on a daily basis but have not been helped. As I'm writing this review I'm still awaiting the payment. I'm very disappointed with the poor service from Hollard