Claim still not sorted 4 months later???????????

I have sent through my retrenchment documents To Hollard numerous times to settle my Edgars account. The manager at edgars has also sent it through this was in March. I’m still waiting on them. We’ve escalated the matter and Gugulethu said he/she would come back asap nothing. In the mean time edgars wants to send my account to legal. Why are you so pathetic with your service??????????