Claim process not cleary indicated

Hollard claim process quit mislleading. call centre agent does not undertand claiming process and site says something else. This delays claims process

How To Claim - Funeral Cover.

You will need the following information to submit a claim. Notice of death form You funeral policy number and ID number Funeral parlour details Banking details Hollard shall be entitled to access any medical and hospital records in relation to an insured Person's health and make copies of such records.

Who should submit the claim if the main policy holder has passed away?

If the main policy holder has passed away, the beneficiary as listed on the policy should be submitting this claim, else a next of kin should submit the claim. Next of Kin can be the spouse, parents or the children of the deceased.