Claim process

In light of what is happening @ old mutual I would like to publicly write a review of the poor service that we have also experienced @ Hollard.

My sister passed away in October earlier than the 15th of that month. We submitted a claim @ Ackerman’s for a policy that is underwritten by Hollard 3 days later, we were told to wait 48 hours. After the 2 days had passed we went to do a follow up, which we were told that they need a Post Mortem for them to payout which we told them we’re not able to provide because she passed away in Mpumalanga and it was a natural death which we didn’t ask the doctors to do it on top of that we had already transported the body to King Williams Town. We had to bury her by making loans for her burial to take place!

Fast forward to yesterday, my Mother went to Hollard branch to ask about the status of the claim which they said it’s still under assessment, she went to Ackerman’s where she was told that everything that was requested they have submitted and it was supposed to be paid out by now!!

I am very much disappointed at Hollard for this because when you are advertising you say “siyaduduza”, you say that the claim will be paid within 24 hours, it’s been almost a month now that the claim has been under assessment and no one is informing us of why it’s delaying it’s only us who have to occasionally go to your branch and ask!!