NM
Neo M
1 reviews | Active since Jul 2025
24 Jul 2025, 12:22
Claim outcome
Unsatisfied client with my claim outcome I was mislead by the MLM agent saying that I don't have to undergo waiting periods because already from my previous insurer I had completed my waiting periods,I was only informed when I was claiming at claim.stage that I took out a life cover that I have no knowledge of I was under the impression that itz a funeral cover for 80,000 now they only paid 50,000 for funeral and they are refusing to pay the difference because it's a life cover that I don't know about this is so unfair I had buried My husband under a lot a stress and confusion and later I was admitted because of this situation
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Hollard Life's replyOfficial
24 Jul 2025, 12:57Hello Neo M
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
We are busy looking into your claim and what went wrong. We will engage with you within five working days.
Kind regards,
Social Resolutions Team
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
We are busy looking into your claim and what went wrong. We will engage with you within five working days.
Kind regards,
Social Resolutions Team
Hollard Life's reply24 Jul 2025, 12:57
Official
Hello Neo M
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
We are busy looking into your claim and what went wrong. We will engage with you within five working days.
Kind regards,
Social Resolutions Team
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
We are busy looking into your claim and what went wrong. We will engage with you within five working days.
Kind regards,
Social Resolutions Team