GM
Gloria M
1 reviews | Active since Nov 2022
15 Nov 2022, 16:30
Claim not processed
I would like to lodge a formal complain against Hollard for capturing incorrect information with regards to my policy, I am the policy beneficiary however I was registered as the member and the person that was supposed to have been insured as a member was registered as my beneficiary and now the company is refusing to process my claim for their own mistake. I can not be held accountable for their incompetence. My policy number is ***2
Helpful (0)
Replies (1)0
Replies (1)
Hollard Life's replyOfficial
15 Nov 2022, 16:42Hello Gloria,
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolution team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards, Escalated Complaints Team
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolution team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards, Escalated Complaints Team
Hollard Life's reply15 Nov 2022, 16:42
Official
Hello Gloria,
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolution team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards, Escalated Complaints Team
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolution team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards, Escalated Complaints Team