KG
Keagan G
1 reviews | Active since Mar 2016
03 Mar 2016, 19:18
Claim not paid in 3 days
Hollard confirmed that my funeral policy claim was approved by sms. This was sent on Friday 26-02-2016. The sms said that it would be paid out in 2-3 working days. It is now Thursday 03-03-2016. Still no payout. I have 1 day left to pay for all the things necessary for the funeral. This is impossible. Hollards post claim service ia disgusting. And what time am I going to left to finalisefuneral arrangements.
Helpful (0)
Replies (1)0
Replies (1)
Hollard Life's replyOfficial
04 Mar 2016, 09:01Hello josephgallant,
Thank you for notifying us of your experience with our claims department. We are sorry to hear about your recent unfortunate incident.
We sincerely apologise for the delay in finalising your claim. The matter has been investigated and we confirm that your claim has been authorised and payment has been processed into your account.
We value your feedback as this empowers us to put corrective actions in place to improve the service we deliver to our customers.
Kind Regards
Lynne Lawrence
***
Thank you for notifying us of your experience with our claims department. We are sorry to hear about your recent unfortunate incident.
We sincerely apologise for the delay in finalising your claim. The matter has been investigated and we confirm that your claim has been authorised and payment has been processed into your account.
We value your feedback as this empowers us to put corrective actions in place to improve the service we deliver to our customers.
Kind Regards
Lynne Lawrence
***
Hollard Life's reply04 Mar 2016, 09:01
Official
Hello josephgallant,
Thank you for notifying us of your experience with our claims department. We are sorry to hear about your recent unfortunate incident.
We sincerely apologise for the delay in finalising your claim. The matter has been investigated and we confirm that your claim has been authorised and payment has been processed into your account.
We value your feedback as this empowers us to put corrective actions in place to improve the service we deliver to our customers.
Kind Regards
Lynne Lawrence
***
Thank you for notifying us of your experience with our claims department. We are sorry to hear about your recent unfortunate incident.
We sincerely apologise for the delay in finalising your claim. The matter has been investigated and we confirm that your claim has been authorised and payment has been processed into your account.
We value your feedback as this empowers us to put corrective actions in place to improve the service we deliver to our customers.
Kind Regards
Lynne Lawrence
***