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JS
Jane S

1 reviews | Active since Jan 2022

10 Jan 2022, 23:01

Claim not paid

I made claim for funeral cover on the 4th January 2022 No payment done ,No feedback given re- delay

0
Replies (4)
Hollard Life
Hollard Life's reply11 Jan 2022, 08:43
Official
 
Hello Jane 

 We are saddened to hear about the loss of your loved one. Please accept our condolences. 
 
We apologize that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time. 
 
Our claims team is busy looking into your claim and what went wrong. We will engage with you within five working days. 
 
Kind regards, 
Escalated Complaints Team 
JS
Jane S's update14 Jan 2022, 12:55
Reviewer Update
Hollard life policy number:***
Hollard Life
Hollard Life's reply17 Jan 2022, 11:10
Official
Hello Jane

Thank you for providing us with your policy number. We are looking into your claim and what went wrong. 

We will be in contact with you within the next three working days. 

Kind Regards
Escalated Complaints Team
Hollard Life
Hollard Life's reply31 Jan 2022, 10:18
Official
Hello Jane

Thank you for your patience while we looked into your matter. Our claims team have confirmed that your claim has been resolved and claim has been paid. 

Contact us for any future concerns or compliments. 

Kind Regards
Escalated Complaints Team