Claim not paid

I feel disappointed to learn that I once again have to raise my complain through this platform in order to get you to do Job.

I have made a claim for a so called cash back plan which is not yet processed this is despite the turn around time stipulated by your consultants having passed.

Today I called in to find out what it is that could be the reason why no payment has been made, unfortunately the consultant did not know why, when I asked to be referred to the relevant department the answer was only internal staff have direct line of communication. I have a history with this company where a funeral policy was paid a long time after the burial passed.

All I can say is Hollard is very good with collecting premiums but come claim-time they forget they even have policies meant to enforce the service level agreements. Now can you imagine if it so difficult to claim such a small amount how tedious it would be when it comes to the big one.

Regards

Shadrack