GB
Gibson B

1 reviews | Active since Oct 2024

14 Oct 2024, 11:36

Claim never paid

They don’t even deserve for me to put a single rating, it’s just that I can’t send a review without one, my experience with Hollard is not a good one, they don’t stick to their promises, you always have to follow up on what they promised to respond, I can say that hollard and its employees don’t understand the type of business they are into, we pay policies so that when in need we can claim, what is complicated there that when we need to bury our loved we get paid what is rightfully ours, a company as big as them behaving like a startup, surely I wouldn’t advocate for anyone to be their client

0
Replies (2)
Hollard Life
Hollard Life's reply14 Oct 2024, 12:43
Official
Hello Gibson B

We are saddened to hear about the loss of your loved one. Please accept our condolences.

We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.

Our claims team is busy looking into your claim and what went wrong. We will engage with you within five working days.

Kind regards,
Social Resolutions Team
Hollard Life
Hollard Life's reply22 Oct 2024, 10:02
Official
Hello Gibson B

Thank you for being patient and giving us the opportunity to resolve your complaint. Your claim was paid. Your matter has been resolved.

Please do not hesitate to contact us, for any future concerns or compliments.

Kind regards,
Social Resolutions Team