CLAIM- Late JG Moolman ID * - POL *5

Item: Hollard Life
Rating: 1
Author: Pieter H

Good Day

My husband JG Moolman Passed away on the 30th of Nov 2021 to date I have not received any Pay out form Hollard Insurance, I had to bury my husband with money I borrowed from a family member, what if that was not an option for me my husband would not have been buried yet. This is pathetic service I phone daily and every single time someone undertakes that they will escalate the matter and that is where it stays. They confirmed that all my documentation were received in good order so that could not be the delay.

Today is exactly a month since my husband's passing and something that should have taken 48 hours has now taken a month, where is the fairness in that.

I would really appreciate if someone can please see the urgency in this matter and finalize this for me.

Regards JM Moolman Policy number: ***5 ID *** Tel: ***

Helpful (0)

Replies (1)

Hollard Life's replyOfficial

30 Dec 2021, 09:47

Hello Pieter

We are saddened to hear about the loss of Mrs Moolmans husband. Please accept our condolences.

We apologise that Mrs Moolman had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.

Our customer resolutions team is busy looking into Mrs Moolmans claim and what went wrong. We will contact Mrs Moolman within three working days.

Kind regards,

Escalated Complaints Team

Hollard Life's reply30 Dec 2021, 09:47

Official