Claim for a funeral

I lost my mother on the 17th , I then visited their branch offices in Johannesburg Town to make a claim I was given forms to complete and I submitted all was required .The funeral was on the 24th . Knowing that when they advertised they say they pay within 48hrs which is blatant lies .To date no money has been paid instead I am give forms that I completed and left them there to recomplete again. The consultant are not sympathetic at all . I cannot wait for the robots to take over their jobs