NM
Nonkanyiso M
1 reviews | Active since Sept 2022
28 Sept 2022, 23:28
Claim declined
My cousin selected me as a beneficiary on her funeral policy… when I claimed they declined my claim saying I’m not related to the deceased… not sure where they confirmed that from but they said they not gona pay because I wasn’t related to the deceased even though I was selected by the deceased as her beneficiary… and I don’t know what kind of a proof do they want to prove that I’m the cousin… claim number is ***2 please hello Peter assist
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Hollard Life's replyOfficial
29 Sept 2022, 08:08Hello Nonkhanyiso
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our customer resolution team is busy looking into your claim and what went wrong. We will engage with you within five working days.
Kind regards, Escalated Complaints Team
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our customer resolution team is busy looking into your claim and what went wrong. We will engage with you within five working days.
Kind regards, Escalated Complaints Team
Hollard Life's reply29 Sept 2022, 08:08
Official
Hello Nonkhanyiso
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our customer resolution team is busy looking into your claim and what went wrong. We will engage with you within five working days.
Kind regards, Escalated Complaints Team
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our customer resolution team is busy looking into your claim and what went wrong. We will engage with you within five working days.
Kind regards, Escalated Complaints Team