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Lucky R

1 reviews | Active since Nov 2020

31 Jan 2025, 10:15

Claim and application process

Non- compliant with their own processes in regards to timelines. You can submit a lm aplo ation to access funds on your investments and they will not notify you nor update u. On calling u will then be told that the application has been escalated to supervisor after 7days and it will be attended within 48 hrs after 10 days..what a heck! They will disorganize your planning and dont care about negative implications thereof

0
Replies (5)
Hollard Life
Hollard Life's reply31 Jan 2025, 12:41
Official
Hello Lucky R
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
We are busy looking into your complaint and will be providing you with feedback within five working days.

Kind Regards,
Social Resolutions Team
LR
Lucky R's update31 Jan 2025, 13:58
Reviewer Update
5 more working days?
Hollard Life
Hollard Life's reply31 Jan 2025, 14:13
Official
Hello Luck R

We deeply regret the wait for our response to your question. We guarantee that your complaint is being investigated.

Kind Regards,
Social Resolutions Team
Hollard Life
Hollard Life's reply03 Feb 2025, 16:47
Official
Hello Lucky R

We are sorry for the delay in responding to your matter and assure you that we are looking into your claim.

Kind Regards,
Social Resolutions Team
Hollard Life
Hollard Life's reply04 Feb 2025, 12:07
Official
Hello Lucky R

Thank you for being patient and giving us the opportunity to resolve your complaint. Your matter has been resolved.

Please do not hesitate to contact us, for any future concerns or compliments.

Kind regards,
Social Resolutions Team