claim

<p>Hi my name is Noluthando Desemela and I have a kaizer Chiefs Hollard life funeral policy and I signed up from a guy at a mall which i don't remember the name, I asked the guy if i Could add my uncles and cousins and he said yes but for now I can add my children which I did, I added my son and my daughter and they had my information wrong so i did the USSD string to have my details updated which they called and they did. to cut the story my son was unfortunately hit by a car and he passed away and I tried to claim on the 30/09/2016 and I have been waiting since then and when I called them they told me that the claim was authorised on the the 03/10/2016 and they would escalate but still nothing happened. I decided to go into the branch in Gugulethu Cape town and they told me they will send it to Risk because it was an accident but the lady who helped me keeps on updating me and I know its not Kelly's fault its Hollard's fault because it makes it difficult for their employers to give good service because of Petty issues which I understand that it is not Kelly's fault, Please advice how long does a clim take with Hollard so I we don;t have to recommend it to other consumers because it is not 48 hours at all.</p>