MK
Mayang K
1 reviews | Active since Jun 2012
25 Jul 2025, 10:42
Claim
I submitted a funeral claim to Hollard insurance via email on the 16th July 2025. There is no response from them. I want to know how long do they take to pay out a claim as I need that money as soon as possible.
Helpful (0)
Replies (6)0
Replies (6)
Hollard Life's replyOfficial
25 Jul 2025, 11:01Hello Mayang
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
We are busy looking into your claim and what went wrong. We will engage with you within five working days.
Kind regards,
Social Resolutions Team
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
We are busy looking into your claim and what went wrong. We will engage with you within five working days.
Kind regards,
Social Resolutions Team
Hollard Life's reply25 Jul 2025, 11:01
Official
Hello Mayang
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
We are busy looking into your claim and what went wrong. We will engage with you within five working days.
Kind regards,
Social Resolutions Team
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
We are busy looking into your claim and what went wrong. We will engage with you within five working days.
Kind regards,
Social Resolutions Team
Hollard Life's replyOfficial
25 Jul 2025, 11:02Hello Mayang
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
We are busy looking into your claim and what went wrong. We will engage with you within five working days.
Kind regards,
Social Resolutions Team
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
We are busy looking into your claim and what went wrong. We will engage with you within five working days.
Kind regards,
Social Resolutions Team
Hollard Life's reply25 Jul 2025, 11:02
Official
Hello Mayang
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
We are busy looking into your claim and what went wrong. We will engage with you within five working days.
Kind regards,
Social Resolutions Team
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
We are busy looking into your claim and what went wrong. We will engage with you within five working days.
Kind regards,
Social Resolutions Team
Hollard Life's replyOfficial
25 Jul 2025, 11:07Hello Mayang
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
For us to investigate your matter and expedite your request, kindly provide us with the following details to get into your policy and provide prompt feedback.
Full name of the policy holder:
ID number/ policy number:
Where the policy was taken out:
Kind regards,
Social Resolutions Team
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
For us to investigate your matter and expedite your request, kindly provide us with the following details to get into your policy and provide prompt feedback.
Full name of the policy holder:
ID number/ policy number:
Where the policy was taken out:
Kind regards,
Social Resolutions Team
Hollard Life's reply25 Jul 2025, 11:07
Official
Hello Mayang
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
For us to investigate your matter and expedite your request, kindly provide us with the following details to get into your policy and provide prompt feedback.
Full name of the policy holder:
ID number/ policy number:
Where the policy was taken out:
Kind regards,
Social Resolutions Team
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
For us to investigate your matter and expedite your request, kindly provide us with the following details to get into your policy and provide prompt feedback.
Full name of the policy holder:
ID number/ policy number:
Where the policy was taken out:
Kind regards,
Social Resolutions Team
MK
Mayang K's updateReviewer Update
25 Jul 2025, 13:35Good day,
Can my request please actioned URGENTLY, as it is already overdue.
Please see the below required information:
Name of policy holder: Mantshadi Audrey Elozabeth Khunou
ID Number: ***
Policy was taken at 21st Century, Benoni
Regards,
Dorah Khunou
***
Can my request please actioned URGENTLY, as it is already overdue.
Please see the below required information:
Name of policy holder: Mantshadi Audrey Elozabeth Khunou
ID Number: ***
Policy was taken at 21st Century, Benoni
Regards,
Dorah Khunou
***
MK
Mayang K's update25 Jul 2025, 13:35
Reviewer Update
Good day,
Can my request please actioned URGENTLY, as it is already overdue.
Please see the below required information:
Name of policy holder: Mantshadi Audrey Elozabeth Khunou
ID Number: ***
Policy was taken at 21st Century, Benoni
Regards,
Dorah Khunou
***
Can my request please actioned URGENTLY, as it is already overdue.
Please see the below required information:
Name of policy holder: Mantshadi Audrey Elozabeth Khunou
ID Number: ***
Policy was taken at 21st Century, Benoni
Regards,
Dorah Khunou
***
Hollard Life's replyOfficial
25 Jul 2025, 14:20Hello Mayang K
Thanks for sharing the information. Please note that our claims team is busy looking into your complaint and will resolve your matter five working days.
Kind Regards,
Social Resolutions Team
Thanks for sharing the information. Please note that our claims team is busy looking into your complaint and will resolve your matter five working days.
Kind Regards,
Social Resolutions Team
Hollard Life's reply25 Jul 2025, 14:20
Official
Hello Mayang K
Thanks for sharing the information. Please note that our claims team is busy looking into your complaint and will resolve your matter five working days.
Kind Regards,
Social Resolutions Team
Thanks for sharing the information. Please note that our claims team is busy looking into your complaint and will resolve your matter five working days.
Kind Regards,
Social Resolutions Team
Hollard Life's replyOfficial
08 Aug 2025, 16:41Hello Mayang K
Thank you for being patient and giving us the opportunity to resolve your complaint. Your matter has been resolved.
Please do not hesitate to contact us, for any future concerns or compliments.
Kind regards,
Social Resolutions Team
Thank you for being patient and giving us the opportunity to resolve your complaint. Your matter has been resolved.
Please do not hesitate to contact us, for any future concerns or compliments.
Kind regards,
Social Resolutions Team
Hollard Life's reply08 Aug 2025, 16:41
Official
Hello Mayang K
Thank you for being patient and giving us the opportunity to resolve your complaint. Your matter has been resolved.
Please do not hesitate to contact us, for any future concerns or compliments.
Kind regards,
Social Resolutions Team
Thank you for being patient and giving us the opportunity to resolve your complaint. Your matter has been resolved.
Please do not hesitate to contact us, for any future concerns or compliments.
Kind regards,
Social Resolutions Team