Claim

I submitted a claim to Hollard Insurance via email yesterday, as their online portal was displaying an error message. Today, I called their claims department to explain my situation. I was informed that their funeral department's system is currently experiencing issues, but my details were recorded and I was assured someone would call me back.

As of now, I have not received any follow-up communication. This experience has left me extremely disappointed, as I urgently need to make funeral arrangements for a loved one this weekend. It is unacceptable that a claim submitted yesterday has still not been addressed. Hollard Insurance's lack of responsiveness during such a critical time reflects a disturbing level of inefficiency and disregard for their customers.