Claim

my mother is a 68-year-old calling Hollard call-center being sent pillar to post not even thinking how old she is she is trying to claim for the maturity of her life policy as we received forms via post, Hollard does not even have a branch in eastern cape my mother is being sent pillar to post when she is asking if documents were received no one is giving her correct information as she kept on being transfer to different departments. She called last week as we sent documents on the email address that in on the letter she received via post only to find out that's not a correct email, she called again they gave her another email address and when she called for the third time to check if documents were received, she was given another email address. This person is 68 years old very frustrated about all of this please Hollard to better for your clients she is still in the dark as she does not even know if the documents were received and how far is the claim.