DW
Desiree W

1 reviews | Active since Oct 2011

01 Sept 2021, 14:56

Cheats

A month ago i was notified that my funeral policy premium increased by r50,85 To day i was notified of another increase of 6%. I called and ask why when i already had an increase. I was told due to huge payouts and increase was implemented last month, this 6% increase is my actually annual increase.d a copy of my original contract and was told an email will be sent immediately... it is now 5hrs no email.... IS THIS EVEN LEGAL.... so in July 2021 R353.25 was debited then August 2021 R404.37 on the 20th October 2021 R 446.86.... I feel cheated.

0
Replies (1)
Hollard Life
Hollard Life's reply01 Sept 2021, 16:24
Official
Hello Desiree

We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint. 

We have provided you with your requested policy documentation as requested which has been sent to the email address on record. 

Kind Regards
Escalated Complaints Team