Cellphone Claim

My name is Tholakele Promise Sithole . I have an account with Jet store., I bought a cell phone with jet store sometime in December 2019. I could like to express my concerns, I signed for a cell phone insurance with Hollard in 2019 of which I have made sure it’s always paid with no delays. however, in 2020 November I made a late payment due to covid related matters. end of November I then lost my phone, send a claim end of December. my claim was delayed due to the late payment. 31st of December 2020 I received and sms stating that my claim has been received. In 3 different occasions have called Jet customer care to inquire about the claim and Im always told that it’s still not being attended to, I was advised that the turnaround time is normally 72 working hours. Its been almost 6 weeks now and no one has attended to my Claim. And I kindly please get assistance on my Claim

Regards Tholakele Sithole