Cashback

I was told I qualify for a cash back since I didn’t claim for 5 years ok I did claim and made some changes afterwards on my policy of which I’m currently not happy about I recieved R573 I dont even know what was it for because I’m certain that’s wasn’t the cash back I was waiting for …. You can’t tell me that after 5 years this is the cashback Im receiving no ways guys My policy number is *** I need more clarity I’m tired of calling you guys wasting my airtime yhooooo