KB
Khayakazi B
1 reviews | Active since Apr 2009
11 Jul 2022, 07:43
Cash back not paid
I was supposed to get my cash back on the 25th of June. I have need calling almost everyday. I am told it’s not captures the system will capture it automatically. That is not being done. Can the system be instructed to capture it, in 2017 I received it after 5 months of calling almost everyday
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Replies (2)
Hollard Life's replyOfficial
11 Jul 2022, 08:54Hello Khayakazi
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolutions team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Escalated Complaints Team
Hollard Life's reply11 Jul 2022, 08:54
Official
Hello Khayakazi
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolutions team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Escalated Complaints Team
Hollard Life's replyOfficial
11 Jul 2022, 09:41Hello Khayakazi
Thank you for your patience while we looked into your matter regarding your cash back. We confirm that your cash back has been paid.
We apologise for the inconvenience caused and thank you for bringing your matter to our attention as we continuously strive to improve the service we deliver for our customers.
Contact us for any future concerns or compliments.
Kind Regards
Escalated Complaints Team
Thank you for your patience while we looked into your matter regarding your cash back. We confirm that your cash back has been paid.
We apologise for the inconvenience caused and thank you for bringing your matter to our attention as we continuously strive to improve the service we deliver for our customers.
Contact us for any future concerns or compliments.
Kind Regards
Escalated Complaints Team
Hollard Life's reply11 Jul 2022, 09:41
Official
Hello Khayakazi
Thank you for your patience while we looked into your matter regarding your cash back. We confirm that your cash back has been paid.
We apologise for the inconvenience caused and thank you for bringing your matter to our attention as we continuously strive to improve the service we deliver for our customers.
Contact us for any future concerns or compliments.
Kind Regards
Escalated Complaints Team
Thank you for your patience while we looked into your matter regarding your cash back. We confirm that your cash back has been paid.
We apologise for the inconvenience caused and thank you for bringing your matter to our attention as we continuously strive to improve the service we deliver for our customers.
Contact us for any future concerns or compliments.
Kind Regards
Escalated Complaints Team